Terms of service
1. Company Information
GreekWay provides private passenger transfer services in Rhodes, Greece.
For any questions regarding your booking, you may contact us using the contact details provided on this website.
2. Nature of the Service
GreekWay offers a private transfer service designed for the full duration of the customer’s stay in Rhodes.
The service is not sold as a single transfer or as a one-day booking unless expressly stated otherwise on the booking page.
3. Booking Scope
By placing an order, the customer confirms that the booking is made for the entire duration of their stay in Rhodes, according to the dates agreed at the time of booking.
Bookings for selected individual days only are not accepted unless explicitly confirmed by GreekWay in writing.
4. What the Service Includes
The service includes private transportation within Rhodes during the booked stay, subject to availability, coordination, and the agreed booking terms.
Pickup and drop-off arrangements are organized directly with the customer after booking confirmation.
5. What the Service Does Not Include
Unless expressly stated on the product page, the service does not include accommodation, meals, entrance tickets, third-party activities, ferry tickets, flight tickets, or any service not specifically described at checkout.
6. Customer Communication During the Stay
During the booked stay, the customer is responsible for informing GreekWay in reasonable time about the destination, pickup point, and preferred pickup time.
7. Prices and Payment
All prices displayed on the website are shown in the stated currency and include any applicable charges unless otherwise specified.
Full payment, deposit payment, or staged payment terms are shown at checkout and must be completed for the booking to be confirmed.
8. Changes Requested by the Customer
Requests to modify dates, times, pickup locations, or destinations are subject to availability and operational feasibility.
GreekWay does not guarantee that all requested changes can be accommodated after the booking has been confirmed.
9. Cancellation and Refunds
Cancellation and refund terms are governed by the Refund Policy published on this website.
By completing a booking, the customer confirms that they have read and accepted the applicable refund and cancellation terms.
10. Delays and No-Show
Customers must provide accurate arrival, departure, accommodation, and contact details.
GreekWay is not responsible for service disruption caused by incorrect information supplied by the customer.
If the customer fails to appear at the agreed pickup point without notice, the booking may be treated as a no-show.
11. Customer Responsibilities
Customers must behave respectfully and comply with all applicable safety requirements during transport.
GreekWay reserves the right to refuse or terminate service in cases of unsafe, abusive, illegal, or inappropriate behavior.
12. Luggage and Passenger Limits
The number of passengers and any luggage limits must match the booking details selected at checkout.
GreekWay may refuse service or request an adjustment if the actual number of passengers or luggage exceeds the booked capacity.
13. Service Area
The service is provided within Rhodes island only, unless otherwise agreed in writing.
14. Force Majeure
GreekWay shall not be liable for delays, changes, or failure to perform caused by events beyond reasonable control, including extreme weather, road closures, strikes, accidents, public authority restrictions, or other extraordinary events.
15. Limitation of Liability
GreekWay is responsible only for the service as described on the website and confirmed in the booking.
GreekWay is not liable for indirect losses, missed third-party reservations, or disruptions caused by circumstances outside its reasonable control.
16. Complaints
If a customer wishes to make a complaint, they should contact GreekWay as soon as possible using the contact details provided on the website so that the matter can be reviewed and addressed.
17. Privacy
Personal data submitted during booking or communication will be processed in accordance with the Privacy Policy available on this website.
18. Governing Law
These Terms shall be governed by the laws applicable in Greece.
Any dispute arising in connection with these Terms shall be subject to the competent courts of Greece, unless mandatory consumer protection rules provide otherwise.